Ionic Epic simply FABRIC footwear
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Shipping & Returns

FREE SHIPPING ON ALL ORDERS

Orders under $300 (product total) automatically ship via USPS Priority.

Orders over $300 (product total) automatically ship via FedEx Ground.

Most of our orders ship within 2 business days of paid order, excluding postal and federal holidays.

 

RETURNS & EXCHANGES 

RETURNS

Our policy covers 30 days from shipping date.  Outside of 30 days please contact us to determine if we can offer you an exchange.

To be eligible to a return, your item must be unused and in the same condition that you received it.  It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase. Please contact us at contact@ionicepicshoes.com for a return authorization.

There are certain additional situations where only partial refunds are granted: (if applicable)

  • Any item not in its original condition, damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery.

REFUNDS

Once your return is received and inspected, we will send you an email if we have further questions. Otherwise consider your return approved, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment.

Late or missing refunds (if applicable)

Once you receive an email notification from our system, your refund has been processed from our store and we have done all we can.  If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at contact@ionicepicshoes.com.

Exchanges (if applicable)

We do process exchanges for size or style if the item is unworn and in original packaging. First, send us an email at contact@ionicepicshoes.com and after confirmation of the exchange availability, send your item to:

Ionic Epic LLC
4760 Preston Rd., Suite 244-269
Frisco, TX 75034

Shipping

To return your product, you should mail your product to:

Ionic Epic LLC
4760 Preston Rd., Suite 244-269
Frisco, TX 75034

We process returns and exchanges within 5 business days of receipt. Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.